Privacy Policy

Effective Date: 1st January, 2025

1. Introduction Welcome to The Cupcake Bakehouse! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our e-commerce website, make purchases, or engage with our services.

2. Information We Collect We may collect the following types of personal data:
• Identity Data: Name, email address, phone number, delivery address.
• Transaction Data: Payment details, purchase history.
• Technical Data: IP address, browser type, device information.
• Cookies and Usage Data: Information about how you use our website.

3. How We Use Your Information We use your data to:
• Process and deliver your orders.
• Manage your account and provide customer support.
• Improve our website and services.
• Send promotional materials and updates (if you consent).
• Comply with legal obligations.

4. Sharing Your Information We do not sell or rent your personal data. However, we may share your data with trusted third parties, such as:
• Payment processors to complete transactions.
• Delivery partners to ensure timely delivery.
• Service providers who help us manage and improve our website.
• Legal authorities, if required by law.

5. Data Security We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. However, no online transmission is entirely secure, and we encourage you to protect your account credentials.

6. Your Rights Under Ghana’s Data Protection Act, 2012 (Act 843), you have the right to:
• Access your personal data.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications.
• Lodge a complaint with the Data Protection Commission.

7. Cookies Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website.

9. Contact Us For any questions or concerns about this Privacy Policy or your personal data, please contact us at:
The Cupcake Bakehouse – Accra Ghana

Email: support@thecupcakebakehouse.com

Phone:+233 53 470 5398

By using our website, you agree to the terms of this Privacy Policy.
Thank you for trusting The Cupcake Bakehouse!